Our standard terms and conditions

Our terms apply when you work with us, Bird (Bird Marketing and Design Consultancy Ltd) (company number 09474409), based at Cotton Court, Church Street, Preston, PR1 3BY.

Quotes and costs

Our quotes are valid for 30 days. When you approve our quote by email or send a purchase order, we have a contract.

We'll charge extra if you:

  • Change the brief after we've started

  • Ask for more than two rounds of amends

  • Need work outside normal hours (9am to 5.30pm, Monday to Friday) unless we agree it before

  • Don't provide materials or information we need

  • Request extra versions or mock-ups.

We invoice 50% at the start of every project and 50% at the end. Our invoices have to be paid in 30 days. And if you pay late, then we charge interest at 4% above base rate.

Our quotes don’t include VAT (at 20%), and if you agree to these terms, then you agree to our quote.

What we deliver

We'll give you an estimated completion date, but we can’t always guarantee it. If you need us to post or courier work to you, we'll charge for this. Once those items are out of our hands, we're not responsible for damage or delays on the way to you.

You can ask for two rounds of amends without any extra cost. After that, we'll charge our current rates (day rate £600 Dec 2025).

If something's wrong with our work, let us know within 5 days. If you don't, we'll assume you're happy with it.

Who owns what

Until you pay in full, we own everything we create for you. When you’ve paid, you can use the work for the purpose we agreed to in the project. If you want to use it for something else, ask us first, and we'll agree a fee.

If your quote says you'll own the intellectual property rights, these transfer to you when you've paid in full. You won't own any underlying materials, software or tools we use to create your work.

Your responsibilities

You promise that the materials you give us won't break the law, libel anyone or infringe someone else's rights. If someone claims against materials you've given us, you'll cover our costs.

We won't work on anything illegal or that goes against what we believe. If we stop work because of these reasons, you'll pay for work completed at that point.

Storage

We don't keep hard copy work or materials after a project ends unless you pay for storage.

If things go wrong

We can end our contract if you:

  • Break these terms

  • Can't pay your debts or go into administration

  • Stop trading

If we end the contract, you lose the right to use any work we've created, and you have to pay for completed work.

Limits on our liability

Our maximum liability for any claim is the amount you paid for that specific piece of work.

General terms

These terms are governed by English law. Only the parties to this contract can enforce it.

We can't guarantee delivery if circumstances beyond our control prevent us from working (including strikes, floods, supply problems or other force majeure events).

All ideas and designs we show you (including in pitches) remain ours unless we agree on something else in writing.